Kavanaugh experienced several bene ts by using NetScore to extend its NetSuite ERP system. By utilizing NetScore’s Delivery Routing for NetSuite, Kavanaugh automated many manual processes, such as task assignments, re-assignments, and route planning. This automation improved their operations’ efficiency and streamlined their employees’ work ow, leading to less confusion and fewer errors. Additionally, the automated truck capacity planning feature allowed Kavanaugh to automatically plan their truck capacity based on the weight and volume of orders, optimizing their loading process and maximizing their truck capacity. “So something that used to be about 20 steps has gone down to one step for us,” said Kristi Kavanaugh.The delivery routing services also provided real-time tracking of deliveries, personnel allocation, and delivery status, which helped Kavanaugh to track their deliveries better, increasing accountability and transparency. This allowed them to identify and resolve issues quicker, and it allowed cutomers to track their deliveries in real-time.